Order Information & Returns
All pieces are made to order and the current lead time is between 3-4 weeks. Some pieces however, may also be available in a shorter time; so if you need a piece for a specific date or if you would like to commission a piece, please get in touch and we can discuss the various options.
Once an order is placed through our online shop, you will receive a confirmation email, which will give you a more details regarding the completion date. We will then notify you when the piece is finished, and once it has been sent off in the post will provide you with the tracking number.
Items ordered will be shipped once payment has been received in full. For commissions we request that a 50% deposit of the purchase price is paid prior to fabrication of the piece, with the remainder of the money due prior to postage of the item.
Delivery & Shipping Information
UK: There is free delivery within the UK! All pieces are securely packaged & delivered using the Royal Mail next day special (recorded, insured & trackable) delivery service. Once the parcel is posted we will send you a tracking number with which you can track & follow the parcel. Upon delivery the parcel will need to be signed for.
Europe and Overseas: Postage will be charged at a flat rate of £10 using Royal Mail International Tracked and signed service (the signed for service is not available in all countries). Once posted, we will send you a tracking number with which you can track & follow the parcel. Upon delivery the parcel will need to be signed for (where this service is available).
The piece ordered is placed in an eco-friendly jewellery gift box with a ribbon and is securely packaged in a card-board box to ensure it does not get damaged in transit.
When applicable the customer is responsible for customs charges.
Return of non-faulty goods: Great care and attention is paid to designing and making each piece. As all items are made to order we are unable to give refunds but are happy to offer an exchange to the same value. To be eligible for an exchange, your item must be unused, in the same condition that you received it and must be in its original packaging. Please contact us within fourteen days following receipt of the piece and we will provide further instructions with regard to the return, including a delivery address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t otherwise guarantee that we will receive your returned item.
For hygienic reasons we are not able to exchange earrings. With regard to commissions, no exchanges are possible as the pieces are made to individual specifications.
Faulty items: Should, despite our very best efforts to produce high quality work, a piece found to be faulty, please contact us within 30 days of receipt of the piece and we can repair, exchange it or offer a refund. If it is outside the 30 day period we can offer to repair or exchange the item.