Order Information & Returns
Most pieces are made to order, and the current production time is approximately 3-4 weeks. However, some pieces may be available in a shorter timeframe. If you have a specific date in mind or would like to discuss a commissioned piece, please don't hesitate to contact me. We can explore the various options available to meet your requirements.
Once you place an order through my online shop, you will receive a confirmation email with more details about the estimated completion date. I will personally notify you as soon as your piece is finished, and once it is shipped, I will provide you with a tracking number for your reference.
Please note that items will be shipped once full payment has been received. For commissioned pieces, I kindly request a 50% deposit of the purchase price before starting the fabrication process. The remaining balance will be due before the item is shipped to you.
Payment options
We offer two convenient payment options for your orders: Stripe (credit/debit card) and PayPal. Simply follow the instructions provided on the screen to complete your payment. For additional details about Stripe and PayPal, including their privacy policies, please refer to our Privacy Policy.
Delivery & Shipping Information
UK: Enjoy complimentary, free delivery on all orders within the UK! Your pieces will be carefully packaged and sent using the reliable Royal Mail Next Day Special Delivery service, ensuring recorded, insured, and trackable delivery. Once your parcel is dispatched, I will provide you with a tracking number, allowing you to monitor its journey. Please note that upon delivery, a signature will be required for added security.
Europe and Overseas: At this time, we regret to inform you that we do not offer shipping to countries outside of the UK. However, please stay tuned for updates as I may expand my shipping options in the future. I appreciate your understanding and encourage you to check back here for any developments or changes.
Packaging
The piece ordered is placed in an eco-friendly jewellery gift box with a ribbon and is securely packaged in a card-board box to ensure it does not get damaged in transit.
The ordered piece is carefully placed in an environmentally-friendly jewellery gift box, adorned with a ribbon, and securely cushioned within a sturdy cardboard box to safeguard it during transit and prevent any damage. Please refer to my FAQs for more information.
Customs Charges
When applicable, the customer is responsible for all necessary tax, customs charges and handling fees.
Returns Policy
Returns of non-faulty goods: Each piece is meticulously designed and crafted with great care. While I am unable to provide refunds for change of mind, I am more than happy to offer an exchange of equal value. To be eligible for an exchange, please ensure that the item is unused, in its original condition, and in the original packaging. Kindly contact me within fourteen days of receiving the piece, and I will provide detailed instructions for the return, including the delivery address.
Please note that you will be responsible for covering the shipping costs for returning the item, and these costs are non-refundable. For items valued over £75, I recommend using a trackable shipping service or purchasing shipping insurance to ensure safe delivery. Without a trackable method, I cannot guarantee the receipt of your returned item.
Please understand that for hygiene reasons, I am unable to accept exchanges for earrings.
Regarding commissioned pieces, as they are specially made to individual specifications, I regret to inform you that exchanges or returns are not possible.
Faulty items: Despite my utmost efforts to create high-quality work, if you discover a fault with your piece, please contact me within 30 days of receiving it, and I will arrange for a repair, exchange, or refund. If the issue is reported after the 30-day period, I can still offer to repair or exchange the item.
For further information, please see our Terms and Conditions.